Depending on the service used, you can use your tracking page to re-arrange delivery or allocate your safe place if you won't be available to receive the delivery. You will receive a tracking number when your order is registered with the courier. We do not accept responsibility for these parcels, should they go missing or become damaged from the choices made by the courier company at the point of delivery. Should you not be available at time of delivery your parcel may be left with a neighbour, redirected to your local post office, or left on your premises in a 'safe place' as per the terms written by the delivering courier company. If your parcel is delivered after the above estimates, we will happily refund on request, the difference in cost between the service paid for and the service that matches the delivery time, but we cannot refund any delivery fee in full. We do not currently offer options for deferred delivery or weekend deliveries. Weekends are not included in any delivery time frames. We will always ensure to pick the best service for your order.ĭeliveries are made on working days (Monday - Friday exc. Orders made after this time, on Bank Holidays or at the weekend will be processed the next available working day. Please note these time scales are estimates only and not guaranteed.Īge restricted items will be subjected to a surcharge to cover the added costs of age verification delivery (AVD).Īlthough we can't always guarantee it, we aim to dispatch all orders made between Monday and Friday, before 2pm, on the same day. That said, for addition fees delivery may still be available, contact us should you require a quote. We apologise for any inconvenience this may cause. These products are marked for local sales only throughout the website. Please note: due to courier restrictions some of our products are currently unavailable for nationwide delivery. *The above fees are applicable for orders in Mainland UK ONLY. orders over £50 - FREE Fully Tracked Shipping Shipping charges start from just £3.99 for local deliveries and £4.95 for other UK mainland orders - all parcels are delivered by Royal Mail or DX delivery unless you choose our premium DHL Express service which is charged at only £6.95 on any order.
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